FAQ

What is your service area?

We serve all of the world via the World Wide Web, and also provide physical services in person within Cuyahoga and all neighboring counties in Northeast Ohio.

How often should my piano be tuned?

This is a difficult question to answer as it depends on many things. A pat answer would be every 6 months as most manufacturers recommend this interval due to the widely varying temperature and humidity fluctuations during this time period. The truth is that is not always the case. Situations vary widely in the quality of instrument, the environment it’s kept in, and the type of use it receives. Given these variables it’s wise to discuss each situation on a case by case basis.

Should I let my children “bang” on the piano?

I would never want to discourage a child from attempting to play the piano. When my children were small, there was only one rule they needed to remember about the piano(s). “Fingers Only”. If they kept all other objects or body parts off the piano there was little possibility that they could hurt the instrument. If you think of a concert artist and how forcefully they play at times, I doubted that my kids could ever achieve that level of strength with only their fingers.

How should I clean my piano?

Here too the answer is difficult. What kind of finish is it? What parts of the piano are we talking about? In general a soft cotton cloth (new diaper) or one of the new microfiber cloths are best for most surfaces. Chemicals should not be used often and only when necessary. Some chemicals react, slowly over time, with the finish they’re used on. Have you ever sat on a chair, or bench, only to find that you stuck to it? This is most likely due to the chemicals used to clean or polish, reacting to the original finish. Vacuum cleaners can be used, carefully, to remove some dust and even in reverse to blow out dust from underneath strings and other hard to reach areas. Care should be used to avoid touching the strings. The oils from your hand will cause rust and/or oxidation. The string can be cleaned with the same dry cloth as noted above. When necessary, they can also be polished with 0000 steel wool (very fine). Murphy’s Oil Soap can be used when necessary for heavy cleaning of the furniture part.

What should the customer know about our pricing?

Most things are priced at an hourly rate of $99 at this time. Things like moving that involve more than one person are billed at a rate reflecting the increased manpower.

What is your typical process for working with a new customer?

We take strides to both educate our customers and fully evaluate their situation and needs!

What education and/or training do you have that relates to your work?

Always! I never stop learning. Sometimes the best learning is by teaching too! Most of my customers get quite a lot of information from me as I love to teach them about their instruments. I teach employees too!

How did you get started doing this type of work?

I was frustrated, musically, with the results gained from having my own piano worked on. I thought that I could do better. It’s not at all what I thought it would be and took quite a while to learn to do well. The end result, however, is very satisfying!

What types of customers have you worked with?

We provide services to all, including residential, business and institutional customers.

Describe a recent project you are fond of. How long did it take?

I’m often proud of being able to take a piano no one has played in quite a while and breathe some life back into it. Certainly not the most complicated work we do but it is very gratifying.

What advice would you give a customer looking to hire a provider in your area of work?

Look for highly rated companies that other consumers trust. Award winners should be able to show awards and how often they earned them.

What questions should customers think through before talking to professionals about their project?

While years of plying our trade has made it look easy it’s not. Most in this business offer up our services at a wage far behind others in similar businesses.

GREG NEWELL ⋅ LAKEWOOD, OHIO
PHONE: (216) 226-3791  ⋅  MOBILE: (216) 470-8634

Offering Complete Piano Services

Greg Newell ⋅ Lakewood, Ohio

Phone: (216) 226-3791
Mobile: (216) 470-8634

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